FAQ : Sonamoni.com
Your queries / questions and our answers
1. What is Sonamani.com?
Sonamani.com is the largest online store for children's daily use products in Bangladesh. Here you will find baby products ranging from newborn to 12 year Old.
2. How to buy from Sonamani.com?
After your order is finished, one of our representatives will call you to verify the order and then our representative will deliver your product to your delivery place according to the delivery time. Then complete the purchase process by selecting the payment method (Cash Undelivery / Card Payment / Online Banking) of the mentioned product by clicking on the ‘Conditions’ checkbox and pressing the ‘Confirm’ button.
First go to Sonamani Dot Com's site www.sonamuni.com. Click on the product of your choice. See product details and prices. If you like the product description and price, click on the Buy button and enter the 'Quick Checkout' page. There you will see the total price of your product including name, picture, unit price, quantity, and delivery charge. Fill in your name, address, telephone number, e-mail etc. in the register form on the same page.
3. Advantages of buying from Sonamani.com
The purpose of Sonamani.com is very simple. We provide you with your baby products in a very readily available way. No matter where you live in Bangladesh, we make it easy for you to get the best brands for your kids at affordable prices and on time.
4. Where is the office of Sonamani.com located?
At present our office is in Banani, Dhaka and products are delivered from our secure warehouse.
5. What is the delivery charge of the product?
Delivery charge within Dhaka is only Tk 80 per invoice and product delivery charge outside Dhaka is only Tk 110. It is to be noted here that in case of ordering more than one product in one invoice, the charge is Rs. Also note that delivery charges may vary depending on the size and weight of the product. In that case, after placing the order, you can inform our delegation by phone or you can find out by sending a message to our helpline, email and Facebook page.
Our helpline number is 01760-938880
Facebook Page - https://www.facebook.com/sonamunidotcom/
6. How to contact Sonamani.com?
You can contact us by phone at 01760-938880,
You can message on Facebook page- https://www.facebook.com/sonamunidotcom/
7. What products does Sonamani.com sell to children?
Sonamani.com Children's Clothing, Shoes, Diapers, Baby Food & Dining Equipment, Baby Daily Accessories, Toys, Baby Bath & Skin Care Products, School Products, Birthdays, Parties, Gifts, Health Care Products Including various materials are sold.
8. What is the minimum order for Sonamani.com?
Minimum order of Rs.100 is collected at Sonamani.com (excluding supply charge, shipping charge, reduced price)
9. How long does it take for the product to reach your hands?
We deliver products in Dhaka city i.e. Dhaka North and South City Corporation areas within maximum 24 to 48 hours. We arrange delivery of goods within 3-4 days to every upazila, district and divisional town outside Dhaka.
10. How do you know if your product has arrived?
Our Sonamani.com representative will let you know the location of your product by phone or by text message or email.
11. How do you pay for the product?
You can pay the price by checking the product at the time of delivery. In this case you pay cash on delivery to our representative or courier person at the time of other receipt. You can also pay online through credit or debit cards and bKash.
12. How do you know if your order has been confirmed?
After paying for the product you will receive a confirmation message on the screen of the mobile or computer monitor that your payment has been completed successfully. In addition, you will receive a message confirming the order on your given mobile or email address that your order has been accepted.
13. What if your favorite product is not in our stock?
We try our best to keep all products in stock. However, there are times when the demand for an unexpected product exceeds the supply. There is no reason to worry, if the selected product is not in our stock, we will inform you before confirming the order of the product. Again for some reason your order has been collected but we are unable to deliver it to you. In this case we will inform you within 24 hours and the price of the product will be refunded to the customer. But products that are temporarily out of stock can be seen on the product display via the stock out tag.
14. Are there any other hidden charges on the price of goods after VAT and tax?
You will receive the final price of the product after confirming the purchase of the product so that VAT and tax are added. There is no need to pay anything extra beyond the final price.
15. How are the products sold packaged?
Each product is individually packaged securely with high quality paper and sealed in a strong polybag or box that ensures safe delivery of your product.
16. Does Sonamani.com supply products outside Bangladesh?
We do not supply products outside Bangladesh. However, you can buy products from any part of the world from Sonamani.com and if the shipping address is anywhere in Bangladesh, we accept orders from any part of the world.
17. What to do if you can't find the product you need at Sonamani.com?
If you can't find the product you need in our online store, you can call us at 01760-938880 with details of the product or mail us at email@example.com. We will collect your product and let you know.
18. What to do if something went wrong during your purchase?
Call us on 01760-938880 for any problems you may have. One of our representatives is always engaged in solving all your problems.
19. Is the delivery due to a natural disaster or a coincidence?
Our utmost effort is to deliver the product to your doorstep so in case of any natural calamity or accident we try our best to provide our best service.
20. Is there any chance of returning the product?
We do not return clothes and shoes within 10 days if they are damaged or not used. Diapers, wipes, baby food, bath and skin soaps, cosmetics products, birthday products are returned within 5 days if not used. There are also arrangements to supply similar good products instead of returned products as per the wishes of the customer.
However, in case of cash on delivery, the product will be verified and received from the delivery representative. If you do not want to accept the product due to nausea or bad or any other problem, you can return it immediately. The product will not be refunded after receiving the product.
21. Can I order over the phone?
Of course, you can call 01760-938880 to order over the phone.
22. Can I get a refund in money?
Yes, according to our refund policy, the product is refunded within 5-10 days if the product is not opened. There are also arrangements to supply similar good products instead of returned products as per the wishes of the customer.
23. Sonamani.com's discount or price discount system?
We offer discounts in special cases at a percentage of the retail price of our products. Only one type of discount is offered on any particular product. We always try to give our customers the best discount on the product.